Ginele Delgado

Leadership · consulting · mentoring

The Elevator

From the trenches to the top floor, and back.

I have worked where things break and close to where decisions get made. The Elevator moves between both floors with you: advice for companies where money, operations and people collide, leadership work with teams and their managers, and mentoring for leaders and builders. Then we send it back down for the next person.

Top floor Investment banking, development finance, boardrooms and funders.
The trenches Payment rails, people ops, incidents at 2 am and teams across six countries.

Four ways to work together

🛗 Consulting Payments, operations, People Ops and strategy for companies where money, operations and people collide. See the 8 areas ↓ 🧭 Leadership sessions Workshops and honest conversations with leaders and their teams, on leading without breaking people. How I work ↓ ☕ Mentoring One to one, for leaders and builders, especially the ones leading without the title. See mentoring ↓ 🎤 Talks and panels Panels, fireside chats, podcasts and talks for your team or event, in Spanish or English. See topics ↓
12+ yrswhere money and people meet
~$850Manalyzed across 16 financial institutions at IFC
6countries of People Ops built from zero
High performerrecognized at IFC and at Bitso

Where I can help

Payments, operations, People Ops and leadership for companies where money, operations and people collide, in Mexico, Latin America and crypto. I come in where things are growing faster than the structure holding them, and I leave behind teams and systems that work without me.

Fintechs and neobanksPayment companies and PSPsCrypto exchanges and stablecoin platformsBanks and financial institutionsFunds and development financeScaling startups in Mexico and LATAMFounders, COOs and Chiefs of Staff
💸 Payments that don’t fall over SPEI, stablecoins and cross-border rails running at scale, with incidents owned and solved. Learned at Bitso · Director of Payment Operations
🔐 Custody, controls and launch readiness Client funds protected by design, controls auditors trust, and every launch ready before day one. Learned at Bitso · payments and custody governance
⚙️ Scale without breaking the margin Operating models, budgets and metrics that grow with you and show the path to profitability. Learned at Konfío · COO backup
🌎 People Ops from zero, in any country Payroll, benefits, compensation and compliance across Mexico and LATAM, built to scale. Learned at Bitso · Global People Ops, 0 → 6 countries
🎯 Chief of Staff: strategy into Monday Priorities, headcount plans and Board materials that turn the CEO’s vision into execution. Learned at Bitso · Konfío · Compass Labs
🧭 Leaders and teams that own it Managers who lead, teams that say what’s broken and an operating rhythm with real accountability. Learned at Bitso · RiseUp 2026
🪙 Stablecoins and crypto, for real What to build, who to partner with and how to operate it with trust in Latin America. Learned at Compass Labs · Bitso · SheFi
🏦 An investor’s eye on your institution Credit, risk and numbers read the way IFC and investors read them, with inclusion as the point. Learned at IFC · World Bank Group · SAI Consultores

Consulting · leadership sessions

How I work

  1. 1We talkA first call. You tell me what is going on, what you have tried and what keeps you up at night.
  2. 2I look under the hoodProcesses, numbers, controls and people. I talk with the team, not just leadership, because that is where the truth is.
  3. 3A proposal that fitsWhat I would do, in what order, what you will get and how we will know it worked. No price list: each proposal fits the problem.
  4. 4We build it with your teamSide by side with your people, so the systems and the know-how stay when I leave.

Formats

AdvisoryAn ongoing thinking partner for founders and leadership, close to the decisions that matter.
ProjectsOne specific problem with a clear outcome: a payments operation, a People Ops function, a launch readiness review.
Sessions and workshopsFor leaders and their teams, in Spanish or English, online or in person in Mexico City.
No price list on purpose. Every company is different: tell me what is going on and I will come back with a proposal that fits. Book a call

Mentoring

Mentoring for the people who hold it all up

A thinking partner who has sat in the operator’s chair and close to the top floor. Not coaching: twelve years of operating, leading and getting it wrong first, shared so you don’t have to learn it all alone.

Book a first conversation
🧭 Top floor For leaders Founders, directors and new executives who want someone honest to think with, outside their company. What people bring to our sessions
  • My team grew faster than my leadership did.
  • I just got promoted and nobody explained the job.
  • How do I say the uncomfortable thing without breaking trust?
  • Which fires are mine and which ones should I let go?
🛠 The trenches For builders Operators, ops, payments and People folks who keep everything running and want their work, and themselves, to grow. Especially the ones leading without the title. What people bring to our sessions
  • I do the work of a lead but nobody sees it.
  • How do I move from execution to strategy?
  • Payments, ops or People: where do I go next?
  • How do I ask for the role, the raise or the room?
One conversation A focused session on the decision or problem in front of you right now.
An ongoing thread Regular sessions over a few months while you grow into a new role or challenge.
In Spanish or English Online, from Mexico City to wherever you are. Book a first call and we’ll see what fits.

What we can work on

Your first time leading a teamLeading without the titleGetting promoted, and the raise that comes with itMoving into fintech, crypto or paymentsOps, Payments or People: which path nextFrom execution to strategyManaging up and the hard conversationsLeading across countries and culturesWomen in finance and taking up spaceCareer reinvention and going independentMBA and Oxford applicationsBeing a generalist, on purpose

How it works

  1. 1Book a first conversationPick a time in my calendar. You tell me where you are and where you want to go.
  2. 2We choose the focusOne decision you need to make now, or a longer thread while you grow into something new.
  3. 3We work on itHonest feedback, real examples from twelve years of operating, and practical tools you can use on Monday.
  4. 4I open doors when I canIf someone in my network can help you, I’ll make the introduction. Drop the elevator down for the next person.
Before we talk, think about
  • What is going on right now, in two or three lines.
  • What you have already tried.
  • What a good outcome would look like for you.

🎤 Talks and panels

Bring me to the conversation

For panels, fireside chats, podcasts, offsites and internal talks. I bring operator stories, uncomfortable questions and a laugh or two.

PanelsFireside chatsPodcastsTeam offsitesWorkshops
Invite me
  1. Out of the operating caveWhat operators know about leadership that nobody puts on a stage, and why they should.
  2. Leadership is not a titleThe people holding companies up without the title, and how to see, grow and keep them.
  3. Payments in Latin America, from the insideSPEI, stablecoins and cross-border rails: what really breaks and what builds trust.
  4. Stablecoins beyond the hypeWhat they actually change for fintechs, banks and real people in the region.
  5. The generalist advantageInvestment banking, IFC, credit, people, payments and crypto: why connecting dots is the skill.
  6. Women and the future of moneyThe most underestimated economic force in finance, and what changes when we help define it.

What I’ve actually moved

Real seats, real numbers. Every one of these is something I owned, not something I advised on.

Bitso · Payment Operations Millions of transactions running on the system I governed
Bitso · People Operations 0 → 6 countries of Global People Ops, built from scratch
IFC · World Bank Group ~$750M in 10+ new deals with development impact
Konfío COO backup while scaling credit for Mexican SMEs
SAI Consultores ~$350M FIBRA modeled from concept to execution
Compass Labs Side by side with the CEO, building onchain financial infrastructure in LATAM

Recognized

  • High performerAt IFC, Performance Award three years in a row, and at Bitso
  • Money20/20 RiseUpSelected participant, Las Vegas 2026
  • Oxford MBASaïd Business School, 2020
  • MIINT at WhartonWinning team, representing Oxford in impact investing

Leadership

Leadership is not a title.

It is asking better questions, bringing people together and creating the conditions for others to thrive. I learned it building teams from zero, running critical systems and sitting next to the people who make the decisions.

People are the operating system Every process, platform and number runs on people. When leaders forget that, systems break in the places nobody is looking.
Better questions, out loud I ask the uncomfortable questions, usually with a smile, because you can’t fix what people are afraid to tell you is broken.
Leaders without the title Some of the most extraordinary leaders I’ve met aren’t CEOs. They are the ones building, questioning and keeping things running. I want them seen, heard and given opportunities.
Strategy you can execute Vision only matters when it lands on Monday. I connect strategy with execution, technology with business and leadership with people.

“Leave every person, company and system better than I found it.”

See how we can work together ↓ Book a call

CV at a glance

Investment banking, development finance, credit, people, payments and crypto. The common thread: making things run.

  1. Compass Labs2026Head of Business Operations & Growth: partnerships, go to market and operations for onchain finance across LATAM and beyond
  2. Bitso2021 – 2026Director of Payment Operations. Before that, built People Operations from scratch across six countries (Senior Manager, then Associate Director of People). Recognized as a high performer.
  3. Konfío2020 – 2021Senior Operations; right hand of the COO while scaling credit for Mexican SMEs
  4. FinConecta2020MBA summer intern, remote from Oxford
  5. IFC · World Bank Group2014 – 2019Investment Analyst, Financial Institutions Group; ~$850M analyzed. IFC Performance Award FY16, FY17 and FY18, granted to IFC’s best performing staff